Dashboards and Scorecards
Monitor multiple business KPI's in one global view.
Interest in dashboards and scorecards continues to soar as companies invest in technologies
that bring information related to Key Performance Indicators (KPIs) to the surface
in time to make a difference to the bottom line. Market penetration has increased
significantly in the past two years as tools and technologies have become more prolific,
less expensive, and easier to deploy than their grandparent, the Executive Information
System (EIS).
The Bottom Line
Dashboards and scorecards are proliferating within the enterprise, and early project
successes are creating such popularity with business managers that IT departments
struggle to meet demand.
Interviews shared a common theme: “We’ve only just begun.” Most companies start
by building a dashboard for one business function or executive. The business users
find high value in the information and presentation format, and then plans are in
the works for expanded deployment.
What It Means
Whether a dashboard is built as a simple and graphical way to bring KPIs to the
surface or a scorecard is developed as a pillar of a comprehensive performance management
strategy, the intent is to accelerate the delivery of information that signals an
opportunity or hindrance to the performance of the business.
While senior executives frequently sponsor the initial project, business users all
crave more timely and actionable information. The AMR Research Alert article “Management
Dashboards Infiltrate the Enterprise” describes how adoption spreads across sales,
finance, customer service, manufacturing, and supply chain.
Conclusion
Dashboards and scorecards are providing companies with clear and compelling value.
If your company hasn’t considered investing in technology that will deliver information
proactively in the context of critical business initiatives, now is a good time.
This article is Copyright © 2004 AMR Research, Inc.
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