Customer Comments
We're very proud of our APOS team, here are some comments we've received:
Hi Jason:
We really appreciate your help ! Your tech support is excellent. Your products are very handy, easy to use and save us a lot of time. We all like using them.
John,
The IT department and I greatly appreciate your company’s continued professional and quick response with solutions.
First I'd like to let you know how immensely helpful the Instance Manager and InfoScheduler were for us in a significant ERP system upgrade we recently went through. Without those tools, we would have been manually rescheduling hundreds of report jobs, so thanks.
Using your tools now for a weekend deployment. They are time savers!
Thanks goes to you and your company.
I had a real great experience working with APOS tech support. The response was super fast, right on the target. Nou Moua helped me to solve our profile issue in minutes!
John,
You guys are WONDERFUL!!!!!!
Fantastic, Nou. You nailed the issue which I corrected and successfully ran the new bursting definition. This will definitely save me a ton of time setting up the other 4 EOP reports and get these implemented by this Friday.
As always you were very helpful in resolving this issue.
I've been working with a support person by the name of John Linington ... he is AWESOME!
Thank goodness we had the APOS instance manager and the bursting manager, we were able to extract all the recurring job details from our old database using the instance manager (exporting into a SQL table) and re-populate our new XR 3.1 database using the bursting manager. APOS has really saved us from a total disaster this week.... there is a BO conference on in Sydney next week... if someone from APOS is there, we will be buying them a few drinks!
Thank you thank you thank you!
Nou,
I want to acknowledge you as well for your patient and persistent support. I found working with you as someone who can communicate clearly, concisely and accurately which is a talent for online/on phone support. I appreciate your methodical approach in helping us in this.
Jason/John
Thank You for all your help and knowledge; it is so nice to work with a company that delivers quality service in support !
Thank you for your expertise and diligence. It is well appreciated if not rare.
Hi Yuri,
You did an amazing job, a big milestone for us. Your knowledge of the BOE environment and API’s along with your commitment and hard work ensured that the project was a success. You put the customer first and did a great job with your dedication and willingness to go the extra mile, which is very much appreciated. We’re looking forward to working with you in future projects also.
Hi Jason,
I have to say, you have been great to work with!!! One of my better experiences with a tech support center. You respond fast with real solutions, you don’t send me to different people who all ask the same questions and never give an answer. It’s been a true pleasure!
John,
You are really good.
Thank you. You guys rock!
Thanks for all your help Jason, you've been awesome.
Support is great! They always respond quickly and have always been able to help me.
The support for this product is phenomenal. I worked with Nou and Fred and they were both exceptionally patient and helpful. Hands down-this was the best support experience of my career.
Your tools have help and save us time and money. Keep working and delivering good tools.
The support I have received thus far has been really good.
Thanks Jason. You guys provide excellent support.
Hi Nou,
I am back in business! Whatever you did fixed the problem. Your support effort and results are one of the best I have experienced.
Jason,
I am impressed with your technical support skills and look forward to working with you in the near future.
Hello,
Your support team is amazing!
Fred and Nou,
I wanted to send a note to tell you both how appreciative I am of all your help
this past week. It is refreshing to work with such a friendly, informative support
staff. We look forward to using the functionality of the Integration Toolkit.
Hello -
I just wanted to give Jason Maggiolo high praise for his great technical support
that he has given us. I have had the pleasure of working with him on a couple different
technical issues and each time he has managed to exceed our expectations. I am impressed
with the staff at APOS because of people like Jason.
Hi Jason,
As always, thank you so much for your help! Once again, you have helped me resolve
my APOS issue (actually… more like a user issue this time :-) ).
I downloaded View Time Security and Bursting Manager for BO R2. I was a bit confused
with setup since its new to me and appeared to have many variables to setup. I called
your tech support and got Nou. What a pleasure. He was extremely knowledgeable and
polite.!!! We were up and running within minutes. HUGE time saver for me.
I look forward doing continued business with your company.
Yuri,
Congrats all around, this issue seems to be resolved. Great work Yuri!
APOS was very responsive through the evaluation process and very knowledgeable with
Crystal Reports and the APOS software. In particular Jason Maggiolo provided excellent
technical support during the testing and setting up actual reports.
Dan,
Congrats to you and your team on the BOBJ Partner award!! Well deserved.
Hi Ofir,
The fix is working great, thanks. I deployed it to Production yesterday and the
users are very happy. You saved me again . . . Thanks!!
Yuri,
Thank you for taking the time to assist us with these various initiatives. In my
opinion, this was a very successful engagement and we achieved our goals. We look
forward to working with you again in the near future.
Jason,
Your recommendations worked!!!
You have been absolutely outstanding in supporting my implementation here. The quick
turnaround time from reporting an issue to resolution has been extraordinary throughout
my entire implementation.
I will let you know if there are any other issues. Thanks again for your support!
Keith,
I just spoke with a gentleman at Support and he was WONDERFUL and very patient.
Hi Warren,
It was great to meet you at the Minneapolis user group meeting last week.
Thank you so much for coming to the meeting and giving your presentation.
The eval feedback on your presentation was outstanding and I'm hoping that you will
get a lot of follow-up from attendees about purchasing tools.
Thank you Yuri!
Your skills and experience made the migration of our Crystal Reports Enterprise
8.5 to BusinessObjects Enterprise XI so smooth and seamless to the users.
We look forward to work with you again once we start with our ESRI enterprise GIS
implementation in the next few months.
As a first time APOS buyer my experience was outstanding. Keith Demoe insured my
questions were answered. He answered my questions, or routed technical question
to Jason Maggiolo. Jason was superb in responding and is very knowledgable in BM
and Crystal reports.
I am very impressed with APOS BM. Jason from tech support did outstanding job with
helping me setup BM to use one of our reports.
Jason was extremely helpful and patient with both my needs...
Hi Jason,
Fantastic!!! You are the man. That recommendation seemed to work. Thanks for your
quick reply and assistance resolving my issue!
Hi Jason,
Thank you so much for all your help and patience. I was able to burst the reports
and once we complete some of the testing and reach the decision we will get back
to APOS to purchase the product. Once again, I really appreciate your excellent
support with the issues that we had. If there is any service survey, please send
it to me and I would love to say some words about the outstanding service that I
have received from you. YOU ARE THE BEST!!
We did run into a few issues, but were resolved by your tech support. I have to
mention that Jason has been very helpful.
Hi Dan,
Dang, you guys are good.
Hi Allan,
You should know that Fred kicked ass while he was here. He was the perfect guy for
the job as he knew both BO and ESRI. I really valued his participation.
Hi Dan,
I also want you to know that I am VERY impressed and pleased with the support I
received from APOS. Please pass my appreciation along to both Nou Moua and Fred
Walther.
Dear Dan,
"What a great set of tools; this really makes XI 'Enterprise Ready'!"
Hi Dan,
As a testament to the value of your tools (at least InfoScheduler)....we had a situation
here just last night on our CE environment that caused me to have to reschedule
over 325 daily and monthly reports this morning. Because I had these all set up
in InfoScheduler, I was able to complete that task in very short order and get reports
out (later than usual due to our issue here, but they got out within hours of their
scheduled times). Had I not had this information in InfoScheduler, it would have
been a very long, miserable day for me today as I am getting set to go on vacation
next week...., and reports would not have gotten out in time to be of any use to
our business operations. Kudo's and Thanks!
By the way, I needed to utilize your help desk during the loading of the software
and Rob was very courteous and helpful.
Hi,
I hope you are making sure Ofir is with APOS for a VERY long time. His ability to
turn limited specs into code continues to amaze.
Hi Nou,
Your professional and diligent response and turnaround of a solution helped us keep
the project on schedule. Again thank you for all the help and by far this has been
the best customer support experience we have ever had.
Hi,
I've worked with your support team and they have been more than helpful troubleshooting
any problems I've run into. Your support team is top notch.
Hi Allan,
Our upgrade went very well. However I wouldn’t expect anything less from APOS. Once
again a great experience with your company.
Hi,
Everything about the engagement went great. Jim was the perfect resource! His accounting
skills were invaluable to helping us get the reports we needed in a burstable state.
Hi,
I have been working with APOS technical support staff with the add-ins through yesterday
and find that I have new messages from support@apos.on.ca this morning! I really
appreciate and commend the technical support team during this testing period. Nou
Moua and Mark Watson have been excellent as professionals.
Hi,
Just to let you know that the training feedback from the staff yesterday was extremely
positive. All staff felt that Fred was excellent – they went away with a very good
understanding of how the application worked. Thank you for arranging this so quickly
– looking forward to working with APOS on our data mining project and more staff
training in the future.
Nou,
Once again, you came through with excellent service. I love your tech support service.
Part of my criteria for selecting a company to purchase products is how good / responsive
is their tech support. Obviously your company is coming through with flying colors.
Feel free to pass this up the chain.
Nou,
I also want to THANK you in getting this process to function and in your assistance
in identifying what was going on with our install. Your professionalism and technical
expertise are wonderful. You know the product very well and when you had questions
you had the resources to back you up. Here is a 2 handed pat on the back to a job
well done.
Hi,
Just wanted to drop you a quick note to say thanks for putting Jim on the reports
for us - he did an excellent job with the reports. Thanks again, and I hope to retain
those types of services again.
Hi,
VERY impressed with Yuri Goron, the APOS consultant we have here this week. Wish
we could've had him live here for the last 6 months!
Hi Dan,
Excellent stuff - thanks for the prompt response!
Hi Warren,
Again I have to comment on how fabulous Jason was. Fred also lent a hand. If there
is someone who ought to hear about them please let me know, I would be happy to
send a note. So now I will go on to testing with the users. I think the users are
going to love the software so I'll be in touch.
Hi,
Yuri was very helpful and did a great job! The three days he was here were very
profitable.
Hi Jason, Your support & follow-up is excellent. Thank you
Hi Ofir,
I want to thank you very much for the awesome job you have done for this client!!
I've never heard a client so pleased with an engagement - I could hear them smiling
during my conversation with them earlier today! GREAT WORK!!!
Jason,
I want to thank you for all of your help with this issue. I've dealt with a lot
of customer service organizations and have been a cs rep myself, and I have to say
that I'm quite impressed with the level of service; especially your habitually quick
response time and follow-ups.
Dan, Warren,
Thanks, this looks like just what we need. That was really quick. Are these enhancements
available for all users? I try and promote your GREAT product at user meetings,
etc. We couldn't live without it.
I just wanted to tell you that we were extremely pleased with Ofir. He brought a
tremendous amount of value to the table. We learned many great 'tips/tricks/hints'
that will make the design process much more efficient. Thank you for arranging to
have Ofir work with us. I hope we can work together again in the future.
Yuri,
Thanks for all your help - it was invaluable! Hmmm, that looks funny, but it means
I can't put a price on everything you helped us achieve...
Hi Allan,
Just thought I would drop you a note to say thank you for the excellent Crystal
Reports Training course you arranged for [our] staff last week. I was extremely
impressed with the way the course was set up and delivered. Fred did an excellent
job in presenting the material in a way that was interesting, useful, and tailored
to our needs. This was probably the best-organized, best-presented course I have
taken in quite some time. We will be sure to contact you for training needs in the
future.
Hi Allan,
It went very well. It's amazing how much you forget. Fred was wonderful, he had
a very relaxed teaching manner which made us all feel very comfortable. Nancy and
I asked lots of questions and Fred was good enough to work through some problems
we were having with our own reports after class, so it was very helpful.
Hi Allan,
I think our experience so far has been fantastic! Especially the work with Ofir!
Hi Dan,
Great work!
Hi Allan:
Yes...everything is great...but....we want to keep Fred! Is this alright!! : ) We
have all learned sooo much. You have great instructors working for you!
Hi Allan, The next time you see Fred...ask to see the tap dance he entertained us
with while I was finding machines that worked!! Ahhhhh..... By the way he is excellent.
Glowing reports already and we are only half way through the first day!
Hi,
We are still testing the new program, but everything so far looks good. I will be
on course next week, but I should be able to give you the signoff when I come back.
Thank you for the good work.
Hi Ofir,
You're great Ofir. Thanks. Thank you, thank you, thank you, thank you.
Hi Dan,
APOS has done an excellent job for us on this project and we appreciate your efforts.
Hello Dan,
I can't begin to express to you how impressed I am (and others are too) with your
customer service and results. Thank you so much on helping us get this project done